By accessing or using our Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.
1. Deposits
Payments are 100% upfront. We only start working on your order after receiving
the payment;
2. Payment options
We accept all credit/debit cards via Stripe. If you have any issues with the payment, please contact us via email at contact@m8designz;
3. Refunds
Refunds are only accepted if requested no later than 48 hours after confirming
your purchase. Any other refund requests will not be accepted;
4. Digital files
All files will be delivered via email after final approval by the client. Formats
we work with: JPEG, MP4, PNG, PSD, AI & PDF (vector files only available
for logos and clothing artwork).
5. Communication
We will handle all questions and requests via email or Instagram DM’s. Please
allow up to 12 hours for us to reply;
6. Rush delivery
We please request that you be patient and wait the designated time frame for us
to complete the work. We will not rush the work and compromise our service
quality in anyway. Please don’t insist;
7. Trademarking
We do not trademark any logos. However, you can feel free to register your logo
and brand name with the trademarking office in your country. We only design
100% custom/original logos, so you won’t have any copyright issues;
8. Stock Images
For any Cover Art services, have in mind that we can use Royalty Free Stock
Images for the design. These images are 100% Royalty Free, so no need to
worry about any copyright allegations;
9. Revisions
We only allow up to 3 free revisions on the design. For each revision we request
up to 24 hours to send you an update. Please have your ideas ready for your
design. If you are undecided/unsure about how you would like your design and
are looking for us to take creative control of your project, making your payment
will serve as a bonding agreement that you are accepting that the final design
will be at the discretion of M8Designz with the exception of minor changes.
Any large change of direction after the fore mentioned will be priced
accordingly – starting at, but not limited to $50. Refunds won’t be accepted in
that case. If more than 3 revisions are needed, extra fees may be applied ($25 per
revision);
10. Domains/Hosting
We do not provide any of these services. Please purchase a domain name and
website hosting package before purchasing any website services. We also do not
work with any website creation tools such as Wix or Weebly. We only create
custom WordPress websites;
11. Images and pictures provided by clients
Please always provide HD images and pictures. We are not able to fix any low
resolution or blurred pics;
12. Website warranty
You have 1 Month of free support and warranty for your website. Please have in
mind that we only offer free support for problems originated from our end. Any
issues caused by code editing or any other website editing done by the client will
be only fixed upon payment of a support fee;